Last updated: [September 27, 2025]
1. Acceptance of Terms
By accessing or using Bound.work (“Service”, “Platform”), a lead generation and sales automation service provided by Bound Technologies Inc. (“Company”, “we”, “us”, “our”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, please do not use our Service.These Terms constitute a legally binding agreement between you (“User”, “Customer”, “you”) and Bound Technologies Inc.
2. Service Description
Bound.work is a Software-as-a-Service (SaaS) platform that provides:AI-powered email generation using Claude 3.5 HaikuBusiness profile creation and managementIdeal Customer Profile (ICP) creation and managementDirect email sending via connected email accounts (Gmail, Outlook, IMAP)Custom email signature creation with logo supportToken-based usage tracking and billingEmail conversation management and reply trackingSubscription management and payment processingThe specific features available to you depend on your subscription plan and may be updated or modified from time to time. Our Service integrates with Supabase (database), Anthropic (AI), Nylas (email), and Stripe (payments) to deliver these capabilities.
3. License and Access Rights
3.1 Service License
Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes during the term of your subscription.
3.2 Restrictions
You may not:Reverse engineer, decompile, or disassemble the ServiceCreate derivative works based on the ServiceRent, lease, sublicense, or distribute the Service to third partiesUse the Service to develop competing products or servicesAccess the Service through unauthorized means or automated tools
4. Acceptable Use Policy
You agree to use the Service in compliance with all applicable laws and regulations. Prohibited activities include but are not limited to:Sending spam or unsolicited communicationsViolating anti-spam laws (CAN-SPAM, GDPR, CASL)Uploading malicious code or conducting security attacksAttempting to circumvent usage limits or restrictionsUsing the Service for illegal or fraudulent activitiesViolating third-party intellectual property rightsMisusing connected email accounts or exceeding provider limits
4.1 Email Sending Responsibilities
When you connect your email accounts (Gmail, Outlook, IMAP) to our Service, you retain full responsibility for all emails sent from your accounts. You must:Ensure all recipients have consented to receive communicationsComply with your email provider’s terms and sending limitsMaintain accurate and up-to-date contact informationInclude proper unsubscribe mechanisms in promotional emailsRespect recipient preferences and opt-out requests
5. Data Protection and Privacy
5.1 Data Processing
We process personal data in accordance with our Privacy Policy and applicable data protection laws, including GDPR and CCPA. By using our Service, you acknowledge and agree to our data processing practices.
5.2 Customer Data
You retain ownership of all data you upload to or generate through the Service (“Customer Data”). You grant us a limited license to process Customer Data solely to provide the Service and as described in our Privacy Policy.
5.3 Data Security
We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. However, no security system is impenetrable, and we cannot guarantee absolute security.
6. Payment Terms and Billing
6.1 Subscription Fees
Access to the Service requires a paid subscription. Fees are charged in advance on a monthly or annual basis, depending on your chosen plan. All fees are non-refundable except as required by law.
6.2 Payment Processing
Payments are processed through third-party payment processors. You authorize us to charge your chosen payment method for all fees incurred. You are responsible for maintaining valid payment information.
6.3 Token-Based Usage
Our Service uses a token-based system for AI email generation. Each subscription plan includes a monthly token allocation:
- Starter Plan ($97/month): 1,000 tokens
- Professional Plan ($297/month): 3,000 tokens
- Business Plan ($497/month): 10,000 tokens
Additional token packages are available for purchase. Token usage is tracked in real-time and deducted upon email generation. Unused tokens do not roll over to the next billing period.
7. Service Level Agreement
7.1 Availability
We strive to maintain 99.5% uptime availability, measured monthly. Planned maintenance windows and force majeure events are excluded from this calculation.
7.2 Support
We provide customer support through email and our help center. Response times vary by subscription plan and issue severity.
8. Termination
8.1 Termination by You
You may terminate your subscription at any time through your account settings. Termination will be effective at the end of your current billing period.
8.2 Termination by Us
We may terminate your access immediately if you violate these Terms, fail to pay fees, or engage in prohibited activities. We may also terminate with 30 days’ notice for any reason.
8.3 Effect of Termination
Upon termination, your access to the Service will cease, and we may delete your data after a reasonable retention period. You remain responsible for all fees incurred prior to termination.
9. Intellectual Property
The Service, including all software, algorithms, content, and materials, is owned by Bound Technologies Inc. and protected by intellectual property laws. You may not use our trademarks, logos, or proprietary content without written permission.
10. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, BOUND TECHNOLOGIES INC. SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES.OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATED TO THE SERVICE SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY YOU IN THE 12 MONTHS PRECEDING THE CLAIM.
11. Indemnification
You agree to indemnify and hold harmless Bound Technologies Inc. from any claims, damages, losses, or expenses arising from your use of the Service, violation of these Terms, or infringement of third-party rights.
12. Changes to Terms
We may modify these Terms at any time by posting the updated version on our website. Continued use of the Service after changes are posted constitutes acceptance of the new Terms. For material changes, we will provide 30 days’ notice.
13. Governing Law and Dispute Resolution
These Terms are governed by the laws of Delaware, United States, without regard to conflict of law principles. Any disputes will be resolved through binding arbitration in accordance with the American Arbitration Association rules.
14. Contact Information
If you have questions about these Terms, please contact us at:
Bound Technologies Inc.
Email: legal@bound.work
Website: https://bound.work